Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Who We Want
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
What You Will Do
Ensures customers and sales representatives receive world class service by overseeing and owning the contract renewal process and new contracts for product off warranty by working closely with the Sales Force and ProCare Manager. Leadership and mentoring in the launch of new initiatives that drive an enhanced customer experience and team productivity is a must. Responsible for owning and driving accountability process for renewals and warranty expirations, additional coverage, and generating contract revenue. Will own the functions of inbound lead generation, lead nurturing and revenue generation. Works closely with the sales force to build and create ROI's (data and presentations), proposals, and strategies for presentation. Responsible for increasing renewal/retention rate and growing revenue dollars. Responsible for final contract document preparation and contract integrity.
Mentor, lead, and coach ProCare Client Specialist on the team.
Indirectly influence a team of reps to manage new contracts and renewals to drive customer success and deliver quality service and ensure regulatory, compliance, and pricing expectations are met with all interactions within the contract creation process.
Develop yearly business plans focusing on a winning renewal strategy, including off manufacturer warranty within geographical territory working cohesively with Marketing, GLSF, and Manager. Align objectives with the business goals and work to build team goals.
Review and amend contracts before sending final documents, assist team members as necessary.
Work with legal to amend Terms and Conditions when needed, lead, own, and drive the process.
Present price and terms of the contractual agreement to the sales representatives and customers.
Ensure pricing integrity is met on all proposals within your territory. Work cohesively to educate the Sales Force and team members on service contract pricing and strategies.
Generate and communicate new leads to designated Sales Representatives for them to further investigate with the customer.
Develop and Manage Renewal Strategy, renew contracts prior to expiration date, increase renewal rate as specified in business objectives.
Develop and Manage New Build Warranty Expiration Strategy and Initiate contracts prior to expiration of warranty.
Work and indirectly influence Sales Reps to create Profitability Proposals
Work closely with other divisional partners to drive a harmonized ProCare strategy for our customers.
What You Need
BS or BA required.
3+ years relevant experience required.
Ability to lead and influence with little to no oversight.
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK