Purpose: Delta College, the region's leader in workforce training, has a team of Business Services Representatives who work out of the Great Lakes Bay Michigan Works! service centers in Bay City, Midland and Saginaw. The Business Services Representative will work directly with employers and be focused on providing outstanding customer service while promoting the services of Great Lakes Bay Michigan Works!
Role: To form relationships with employers in the Great Lakes Bay Region and assist them in a way that makes them more profitable. Primary duty of this role is to serve in a salesforce capacity by establishing relationships and taking orders with businesses in the Great Lakes Bay Region for the purpose of providing employment and business services. Services are outlined, but not limited to mentioned services below.
Key Responsibilities: Individuals serving in this role are expected to spend the majority of their workday out in the business community and away from the service centers of Great Lakes Bay Michigan Works! (GLBMW!) serving as a primary liaison between Great Lakes Bay Michigan Works! and employers.
Provide consultation and information to employers regarding all services available
Conduct presentations/public speaking at events and meetings as assigned
Develop contacts through initial (prospecting) visits to businesses that do not currently use GLBMW! services
Communicate services of other partners to businesses
Take orders and sell services effectively and handle objections
Develop and update Recruitment Resource Package
Develop relationships with Michigan Works! partners to foster referral relationships for Business Services division of GLBMW
Maintain awareness of local business expansions, hiring, and economic trends
Conduct outreach to employers through attendance and/or presentations at job/career fairs, business/agency/civic events, and individual business visits
Maintain professional and effective working relationships with local and regional business and community organizations
Attend business events (i.e. Chamber meetings, VSHRM, job/business fairs, Economic Development meetings)
Manage account territory
Develop employer relationships to lead to repeat business and referrals
Maintain accurate and timely records of employer outreach and activities in Customer Relationship Management system
Communicate/market employer training grant funding opportunities to eligible businesses
Business Customer Service and Relations:
Open Pure Michigan Talent Connect accounts
Enter, modify, and deactivate job advertisements
Conduct resume searches and screen resumes per customer specifications
Write job advertisements, offer tips on writing job advertisements for the internet
Provide employer training/technical assistance of Pure Michigan Talent Connect features at businesses
Communicate with Michigan Works Administration and Michigan Economic Development Corporation as appropriate regarding Pure Michigan Talent Connect
Schedule/coordinate Single Company Job Fairs and interview rooms
Maintain knowledge of current job seeker marketplace and provide employers with labor market information
Conduct follow up customer service calls
Internal Number: 4961
About Delta College
Successful candidates must demonstrate experience, skills, and commitment to fostering an environment of diversity in student, faculty and staff.Delta College, established in 1961, offers 150 transfer and career certificate and associate degree programs, and enrolls nearly 11,000 students each semester at its main campus and three learning centers.Delta College enjoys a reputation as one of the nation’s leading community colleges. Contributing factors to this achievement are its enduring commitment to excellence, passion for innovation and focus on people. Those values can be seen in its AQIP Higher Learning Commission accreditation, charter membership in the National League for Innovation, Achieving the Dream participation, environmental stewardship and unique shared governance system.The College’s service area is comprised of Bay, Midland and Saginaw counties, each with its own appealing personality and features, located adjacent to Lake Huron in mid-Michigan. Delta College - one of America's leading community colleges!