Enrollment Navigator, Professional Services: No Benefits (Contingency)


Date: August 4, 2021

Position Title: Enrollment Navigator, Professional Services: No Benefits (Contingency)

Department: Enrollment Center

Job ID: 1196

Work Hours/Schedule: 28 hours per week, flexible schedule (need to cover day time and evenings until 6pm), through 6/30/2022

Compensation: $15.00 per hour

Reports to: Assistant Director of Enrollment

Posting Close Date: Open Until Filled

For information on Who are Professional Services, No-Benefit Employees? please visit http://www.grcc.edu/humanresources/employeegroups/contingentemployees.

SUMMARY

The Enrollment Navigator supports aspects of student enrollment through phone calls, text messaging and click-to-chat in the Enrollment Center and Financial Aid Office Call Center. This role works with the Assistant Director of Enrollment to implement the annual recruitment plan in the Call Center and to answer inbound calls. The main focus of this position is to assistant all students with questions related to admissions, enrollment and financial aid through various forms of communication. This position delivers excellent customer service and personalized information to help students enroll at GRCC to meet their education and career objectives. Use of Customer Relationship Management (CRM) software and related technologies is essential in tracking interest and inquiries, and delivering timely communication and information that results in successful enrollment for prospective students. Currently, this position works remotely and in the future will work on campus.

Essential Job Functions

• Assistant all students with questions related to enrollment and financial aid through answering inbound calls, text messaging, making outbound calls and click-to-chat.
• Provide communication follow up to student interest via phone calls, texting messaging, click-to-chat and emails.
• Have an understanding of the admissions, enrollment and financial aid policies and procedures as it relates to GRCC.
• Administer Customer Service Management software to recruit and communicate with prospects and applicants.
• Assist prospective students with the completion of admissions, financial aid, and enrollment requirements.
• Use professional judgment in addressing complex financial aid questions.
• Have an understanding of software and related technologies essential for enrollment management.
• Other duties as assigned

Marginal Job Functions

• Support general Enrollment Center functions, specifically during peak times.
• Ability to work from home and on campus.

JOB SPECIFICATIONS

Education/License

• Associate degree or equivalent experience required.

Work Experience

• Minimum of one (1) year in sales, marketing, recruitment, or admissions experience required.

Physical Demands

• Must be able to lift and move 30 pounds of recruitment materials.
• Must be able to sit for prolonged periods of time.

Mental Demands

• Organizational and problem solving skills.
• Excellent customer service and communication skills (oral and written) are required to be successful in this position.

Working Conditions

• Mostly office environment.

METHOD OF APPLICATION

Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will remain open until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.










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