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Details
Posted: 22-Dec-22
Location: University Center, Michigan
Salary: Open
Internal Number: 5599
Position Accountabilities and Essential Functions:
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion.
Purpose: Delta College Corporate Services, the region's leader in workforce training, has a team of Business Service Representatives who work out of the Great Lakes Bay Michigan Works! service centers based in Gratiot and Isabella counties with travel throughout Gratiot, Isabella, Bay, Midland and Saginaw counties. The Business Service Representative will work directly with employers and be focused on providing outstanding customer service while promoting services of Great Lakes Bay Michigan Works!
Role: To form relationships with employers in the Great Lakes Bay Region and assist them in a way that makes them more profitable. Primary duty of this role is to serve in a salesforce capacity by establishing relationships and taking orders with businesses in the Great Lakes Bay Region for the purpose of providing employment and business services.
Key Responsibilities: Delta College Corporate Services expects job performance to be consistent with its mission, values, and business objectives, and believes that each employee contributes to improved performance by continuously searching for ways to improve offerings, products, services, and processes. Individuals serving in this role are expected to spend the majority of their work day out in the business community and away from the service centers of Great Lakes Bay Michigan Works! serving as a primary liaison between Great Lakes Bay Michigan Works! and employers.
Position Summary:
Seeking a full time dynamic team member who enjoys working with business professionals in the Gratiot and Isabella county area. Join our team and work out of the Michigan Works Service Centers in Gratiot and Isabella Counties. Role entails working directly with employers focusing on providing outstanding customer service for their workforce pipeline needs. The ability to travel to employers is required. We provide training, coaching and resources to help ensure you are a success.
This role is grant funded. Services are outlined, but not limited to mentioned services below.
Sales:
Purpose: Delta College Corporate Services, the region's leader in workforce training, has a team of Business Service Representatives who work out of the Great Lakes Bay Michigan Works! service centers based in Gratiot and Isabella counties with travel throughout Gratiot, Isabella, Bay, Midland and Saginaw counties. The Business Service Representative will work directly with employers and be focused on providing outstanding customer service while promoting services of Great Lakes Bay Michigan Works!
Role: To form relationships with employers in the Great Lakes Bay Region and assist them in a way that makes them more profitable. Primary duty of this role is to serve in a salesforce capacity by establishing relationships and taking orders with businesses in the Great Lakes Bay Region for the purpose of providing employment and business services.
Key Responsibilities: Delta College Corporate Services expects job performance to be consistent with its mission, values, and business objectives, and believes that each employee contributes to improved performance by continuously searching for ways to improve offerings, products, services, and processes. Individuals serving in this role are expected to spend the majority of their work day out in the business community and away from the service centers of Great Lakes Bay Michigan Works! serving as a primary liaison between Great Lakes Bay Michigan Works! and employers.
Position Summary:
Seeking a full time dynamic team member who enjoys working with business professionals in the Gratiot and Isabella county area. Join our team and work out of the Michigan Works Service Centers in Gratiot and Isabella Counties. Role entails working directly with employers focusing on providing outstanding customer service for their workforce pipeline needs. The ability to travel to employers is required. We provide training, coaching and resources to help ensure you are a success.
This role is grant funded. Services are outlined, but not limited to mentioned services below.
Sales:
- Provide consultation and information to employers regarding all services available
- Conduct presentations/public speaking at events and meetings as assigned
- Develop contacts through initial (prospecting) visits to businesses that do not currently use GLBMW! services
- Communicate services of other partners to businesses
- Take orders and sell services effectively and handle objections
- Develop and update Recruitment Resource Package
- Develop relationships with Michigan Works! partners to foster referral relationships for Business Services division of GLBMW
- Maintain awareness of local business expansions, hiring, and economic trends
- Conduct outreach to employers through attendance and/or presentations at job/career fairs, business/agency/civic events, and individual business visits
- Maintain professional and effective working relationships with local and regional business and community organizations
- Attend business events (i.e. Chamber meetings, VSHRM, job/business fairs, Economic Development meetings)
- Manage account territory
- Develop employer relationships to lead to repeat business and referrals
- Maintain accurate and timely records of employer outreach and activities in Customer Relationship Management system
- Communicate/market employer training grant funding opportunities to eligible businesses
Business Customer Service and Relations:
- Open Pure Michigan Talent Connect accounts
- Troubleshoot accounts
- Enter, modify, and deactivate job advertisements
- Conduct resume searches and screen resumes per customer specifications
- Write job advertisements, offer tips on writing job advertisements for the internet
- Provide employer training/technical assistance of Pure Michigan Talent Connect features at businesses
- Communicate with Michigan Works Administration and Michigan Economic Development Corporation as appropriate regarding Pure Michigan Talent Connect
- Schedule/coordinate Single Company Job Fairs and interview rooms
- Maintain knowledge of current job seeker marketplace and provide employers with labor market information
- Conduct follow up customer service calls
- Identify Connections working at Delta CollegeAbout Delta CollegeSuccessful candidates must demonstrate experience, skills, and commitment to fostering an environment of diversity in student, faculty and staff.Delta College, established in 1961, offers 150 transfer and career certificate and associate degree programs, and enrolls nearly 11,000 students each semester at its main campus and three learning centers.Delta College enjoys a reputation as one of the nation’s leading community colleges. Contributing factors to this achievement are its enduring commitment to excellence, passion for innovation and focus on people. Those values can be seen in its AQIP Higher Learning Commission accreditation, charter membership in the National League for Innovation, Achieving the Dream participation, environmental stewardship and unique shared governance system.The College’s service area is comprised of Bay, Midland and Saginaw counties, each with its own appealing personality and features, located adjacent to Lake Huron in mid-Michigan. Delta College - one of America's leading community colleges!More Jobs from This Employerhttps://careers.msedetroit.org/jobs/17951228/business-services-representative-great-lakes-bay-michigan-works
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