Job Description Summary

Support merchandising operations of the Campus Bookstore and University Images in merchandise sales and customer service.

Essential Duties & Responsibilities (other duties may be assigned)

1. Greet and assist customers, respond to questions, and provide outstanding customer service to a diverse population of customers.
2. Operate cash registers, manage financial transactions, and balance drawers.
3. Maintain an orderly appearance throughout the sales floor.
4. Assist with receiving and processing inventory transfers.
5. Restock inventory as required.
6. Receive and route telephone calls.
7. Utilize specialized software in support of inventory maintenance and accuracy.
8. Operate basic office equipment including personal computer, photocopy machine, calculator, and fax machine.
9. Assist with the development and implementation of product-marketing strategies, including advertising campaigns, sales promotions, and other campus and store-related events.
10. Assist University Images with staffing requirements.
11. Assist course material manager with processing inventory, web orders, and customer service requirements.
12. Assist with special projects related to store operations.
13. Opening and closing of the store and cash registers using point-of-sale systems.
14. Occasionally work irregular hours, including evenings, weekends, and holidays as required.
15. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in university continuous improvement initiatives.
16. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures (minimum requirements)

• High School diploma or equivalent.

Required Experience (minimum requirements)

● One (1) year of excellent customer service experience.
● One (1) year of office/clerical experience.
● One (1) experience using personal computers and basic software packages.
● Experience using advanced features of word processing, spreadsheet, and database software.

Desirable Education and/or Experience

● Associates degree
● Experience with college merchandising or retail
● Strong analytical skills and financial judgment

Required Knowledge, Skills, and/or Abilities (minimum requirements)

● Excellent interpersonal, customer service, and written/oral communication skills.
● Proven excellent time management and organization skills.
● Demonstrated ability to work independently and as part of a team.
● Demonstrated ability to work with accuracy and attention to detail.
● Demonstrated ability to handle high-stress situations.
● Demonstrated ability to take initiative to solve problems.
● Demonstrated ability to use judgment when dealing with confidential information.
● Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
● Demonstrated commitment to contribute to a safe work environment.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training 

• Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1.00

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($13.00/hr).

Title of Position Supervisor

Merchandising Manager

Posting Type

Special Instructions to Applicants (if applicable)

UAW Posting 1/10/2023 - 1/16/2023
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.