Department: Marketing

Classification: Full-time, Non-exempt

Work Schedule: Monday-Friday (some weekends/evenings may be required, in accordance with the performance schedule). Position can be fully remote, in-office, or hybrid.

How to Apply: Qualified applicants should submit their resume and cover letter to employment@detroitopera.org Please include how you learned of this position.

Position Summary:

The Web Administrator will manage the web environment design, deployment, content updates, and maintenance activities in conjunction with our website vendors. They will also collaborate with all Detroit Opera (DO) departments to discuss, analyze, and resolve usability issues. This position reports to the Director of Marketing.

Specific Responsibilities:

· Maintain the main Detroit Opera website and the Detroit Opera House microsite in collaboration with web developers and all DO departments by making necessary updates to copy, images, digital content, event pages, etc.

· Review web content, links, and design; provide necessary updates and enhancements in a timely manner.

· Monitor site security as needed; report suspected or actual security breaches and denial of service attacks to appropriate staff.

· Identify useful site performance metrics; collect, track, record, compile, analyze, and report site usage data, primarily through Google Analytics.

· Create a variety of tracking pixels and URL destinations for marketing purposes.

· Conduct testing and analysis to assess usability and effectiveness of sites; recommend improvements based on analysis.

· Discuss, analyze, review, and resolve usability issues in conjunction with web development teams; communicate with site visitors and users regarding site updates, anticipated and unanticipated downtime, and resolution of bugs and outages.

· Maintain knowledge and expertise in web design and development; participate in professional conferences, workshops, and groups.

· Perform other related duties as assigned.

Required Qualifications:

· Thorough understanding of website design and administration.

· Strong analytical and problem-solving skills.

· Strong verbal and written, communication, and independent decision-making skills.

· Excellent organizational skills and attention to detail.

· Fluency with markup and programming languages including HTML, XML, Java, and CSS. Our current websites are WordPress.

· Proficient with Microsoft Office Suite, Adobe Creative Suite, and other related software.

· Proficient in Google Analytics.

Education and Experiences:

· Associate’s degree or two years of vocational school required; Bachelor’s degree in Computer Science, Business, Web Development, or related field preferred.

· At least three years of related experience with websites is highly preferred.

Physical Demands:

· Prolonged periods sitting at a desk and working on a computer.

About Detroit Opera

Founded in 1971, Detroit Opera is the premier multi-disciplined producer and presenter for opera, musical theatre, and dance in the Great Lakes Region. Based in the city of Detroit, the organization engages artists of national and international stature for stellar main stage and outreach performances, and provides compelling cultural enrichment programs for the diverse audiences and communities that it serves, making it one of Detroit’s pillars of arts and culture. Detroit Opera is among a select few opera companies nationwide to own its theatre, the historic 2,700-seat Detroit Opera House, which is located in the heart of downtown Detroit. DO is seen as the most innovative opera company in America. DO garnered great critical and popular acclaim during the pandemic for its socially-distanced, drive-thru production of Twilight :Gods, an adaptation of Wagner’s Götterdämmerung. Brainchild of new Artistic Director Yuval Sharon, Twilight : Gods was performed across multiple levels in DO’s own parking structure, and provided performance opportunities for local cast and orchestra members, in addition to international opera stars. Lauded for past projects such as his reverse chronolog...ical staging of Puccini’s La Bohème, Sharon in July premiered a high-tech reimagining of a Wagner opera.

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